FAQ

  • What Kind of brand is VERTU? 

VERTU is a British luxury mobile phone brand that combines rare materials, cutting-edge technology, and exclusive services. We create more than just devices; we craft personal masterpieces that reflect the unique status and taste of their owner. This is your invitation to an unrivalled world of exclusive experiences.

  • Are VERTU phones?

Indeed, every VERTU is a testament to the soul of English hand-craftsmanship. From the curation of its first components to its final, intricate assembly, each device is brought to life by master artisans.

  • What makes a VERTU phone different from other smartphones?

VERTU provides two things other smartphones cannot: an ecosystem of elite service and absolute digital security. The phone is not the product; it is the masterfully crafted vessel for our renowned 24/7 Concierge Service and our unbreachable commitment to your privacy. This is the VERTU difference.

  • What operating systems are supported by VERTU phones?

VERTU phones use the Android operating system, with the version depending on the specific model. VERTU also provides security upgrade services for its phones to ensure the stability and security of the operating system.

  • What is the warranty policy of VERTU phones? 

Every VERTU handset is protected by a one-year global warranty, effective from the original date of purchase. this covers any defecets in material and workmanship. Accessories, including the battery, are covered for a period of six months. for any warranty-related enquiries, we invite you to contact our Concierge Service.

  • Why VERTU phones are so expensive?

Because a VERTU is not simply a phone; it is an investment for absolute luxury: extraordinary materials, singular human artistry, unbreachable security, and our elite Concierge Service.

  • Tell me about your Concierge Service (Ruby Key) 

Tap the ruby button on the side of the phone, and your private assistant will be ready to assist. There are 6 privileges and 27 services. Everything you need will be found here.

  • When will i Receive my Order? 

Upon confirmation, your VERTU is meticulously prepared and dispatched within 3-7 business days. Delivery typically takes 14-24 business days.